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Privacy Policy

Last updated: 31/01/2026

At WingSet, your privacy matters. This policy explains what information we collect, why we collect it, and how we keep it safe — in simple terms.

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1. Information We Collect

We may collect basic personal information when you:

  • Fill out a contact form

  • Book a coaching session

  • Sign up for updates or resources

  • Purchase a product or service

This may include:

  • Your name

  • Email address

  • Any message or details you choose to share

We only collect what is necessary to provide our services.

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2. How We Use Your Information

We use your information to:

  • Respond to enquiries or messages

  • Provide coaching services

  • Deliver products or services you request

  • Send updates or information you’ve chosen to receive

  • Improve our website and offerings

We do not sell or rent your data to third parties.

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3. Coaching & Confidentiality

Any information shared during coaching sessions is treated as confidential and handled with care.

We respect your privacy and create a safe, professional space for conversation.

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4. Website & Cookies

Our website may use cookies to:

  • Understand how visitors use the site

  • Improve functionality and user experience

Cookies do not collect personal information.

You can manage or disable cookies through your browser settings at any time.

 

5. Data Storage & Security

We take reasonable steps to protect your information and store it securely using trusted platforms (such as Wix and booking/payment providers).

Only authorised access is allowed, and we do not keep data longer than necessary.

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6. Sharing Information

We may share information only when necessary to:

  • Process payments

  • Deliver products

  • Comply with legal requirements

We never share personal information for marketing by others.

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7. Your Rights

You have the right to:

  • Ask what information we hold about you

  • Request corrections

  • Ask for your data to be deleted

  • Opt out of communications at any time

Just email us and we’ll help.

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8. Changes to This Policy

We may update this policy occasionally. Any changes will be posted on this page.

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9. Contact Us​

If you have any questions about this policy or your data, contact us

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Terms & Conditions

Last updated: 31/01/2026

Welcome to WingSet.

By using our website, booking a service, or purchasing a product, you agree to the terms below.

These are here to set clear expectations — not to catch anyone out.

 

1. What WingSet Provide

WingSet offers:

  • Coaching and support sessions

  • Educational tools and resources

  • Aviation-related experiences and products

WingSet does not provide:

  • Flight instruction

  • Exam preparation or academic tutoring

  • Medical, psychological, or clinical services

Our work focuses on clarity, confidence, and personal development for pilots and aspiring pilots.

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2. Coaching Sessions

  • Sessions are supportive, confidential conversations

  • Coaching is not a replacement for professional medical or clinical care

  • You remain responsible for your own decisions and actions

WingSet supports the pilot behind the controls, not operational decision-making.

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3. Bookings & Payments

  • All sessions must be booked in advance

  • Payment is required to confirm a booking

  • Prices are shown clearly at the time of booking

WingSet reserves the right to update pricing at any time.

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4. Cancellations & Rescheduling

  • If you need to reschedule, please give at least 24 hours’ notice

  • Late cancellations or missed sessions may not be refundable

  • We’re human — if something unexpected happens, just reach out

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5. Products & Tools

  • Physical products and digital resources are for personal use only

  • Products may vary slightly from images shown

  • WingSet is not responsible for misuse of products

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6. Website Use

By using this website, you agree:

  • Not to misuse or copy content without permission

  • Not to attempt to access restricted areas

  • That content is provided for general information only

All content remains the property of WingSet unless stated otherwise.

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7. Liability

WingSet is not responsible for:

  • Decisions made outside of sessions

  • Career, training, or operational outcomes

  • Technical, financial, or aviation authority decisions

You use WingSet services at your own discretion.

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8. Changes to These Terms

These terms may be updated from time to time.

The most recent version will always be available on our website.

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9. Contact

 

Questions? 

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Refund Policy

Last updated: 31/01/2026

We aim to be fair, clear, and reasonable.

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Coaching Sessions

  • Refunds are available if you cancel more than 24 hours before your session

  • Cancellations within 24 hours may not be refundable

  • Missed sessions are not refundable

If something genuinely unexpected happens, please contact us — we’ll always try to be reasonable.

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Digital Products

  • Digital downloads and resources are non-refundable once accessed

  • If you experience a technical issue, we’ll help fix it

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Physical Products

  • If a product arrives damaged or incorrect, contact us within 7 days

  • We may offer a replacement or refund where appropriate

  • Products must be unused and in original condition

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Events, Experiences & School Sessions

  • Bookings for events, school visits, or simulator experiences may be non-refundable due to planning and logistics

  • Specific terms will be shared at the time of booking

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How to Request a Refund

contact us with:

  • Your name

  • Order or booking details

  • A brief explanation

 

We aim to respond within 2–3 working days.

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